How can I unfreeze my online access?

Log in to the mobile application or web and request to unfreeze.
Authenticate yourself by entering your Demat account details, Trading ID/Login ID, PAN, and Date of Birth.
An OTP will be sent to your registered email and mobile number.
Upon successful OTP authentication, your online access will be unfrozen immediately.
An email confirmation will be sent to you.

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What is the voluntary freezing of online access?
Voluntary freezing is a process where clients can request to temporarily block or freeze their online access to their trading accounts due to suspicious activities or personal reasons.
What is the procedure for freezing my online access?
Log in to the mobile application or web using 2-factor authentication. Submit your freeze request. Upon receipt, your online access will be frozen, and all pending orders will be cancelled. A notification will be sent to your registered mobile number ...
Can I place orders after my online access is frozen?
Yes, you can still place orders through alternate channels such as call and trade.
Does freezing my online access mark my Unique Client Code (UCC) as inactive?
No, the request for freezing/blocking does not mark your UCC as inactive in the Exchange records.
How can I request to freeze my trading account online access?
You can request to freeze your account using the following methods: HDFC SKY App HDFC SKY Web Interactive Voice Response (IVR) (under development)

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