Freezing Online Access of Trading Accounts
How long would it take to unfreeze my account?
Once a successful unfreeze request is placed, you will be able to trade on the next trading day.
How long would it take to freeze my account?
Your account’s online access will be revoked instantly ( under 15 minutes ). Next time you attempt to log-in, you’ll be prompted to unfreeze the account by providing necessary details.
Does freezing my online access mark my Unique Client Code (UCC) as inactive?
No, the request for freezing/blocking does not mark your UCC as inactive in the Exchange records.
Is there any impact on the Risk Management activities of HSL?
No, the freezing/blocking is only for online access to the trading account and does not restrict HSL's Risk Management activities.
What happens to my open positions during the freeze?
Details of open positions and contract expiry information will be communicated to you as prescribed by regulators to eliminate the risk of unwanted delivery settlement.
How can I unfreeze my online access?
Log in to the mobile application or web and request to unfreeze. Authenticate yourself by entering your Demat account details, Trading ID/Login ID, PAN, and Date of Birth. An OTP will be sent to your registered email and mobile number. Upon ...
Can I place orders after my online access is frozen?
Yes, you can still place orders through alternate channels such as call and trade.
What is the procedure for freezing my online access?
Log in to the mobile application or web using 2-factor authentication. Submit your freeze request. Upon receipt, your online access will be frozen, and all pending orders will be cancelled. A notification will be sent to your registered mobile number ...
How can I request to freeze my trading account online access?
You can request to freeze your account using the following methods: HDFC SKY App HDFC SKY Web Interactive Voice Response (IVR) (under development)
Why is the voluntary freezing option available?
This option is provided to enhance the security of your trading account and comply with SEBI and Exchange circulars that mandate trading members to offer such facilities.
What is the voluntary freezing of online access?
Voluntary freezing is a process where clients can request to temporarily block or freeze their online access to their trading accounts due to suspicious activities or personal reasons.